Since opening during a global pandemic, we have strived to ensure that Faversham Smiles is as safe as possible for all patients, staff, and visitors.
For this reason, from 19th July, there will be no changes in our procedures. Everyone within the practice will be asked to wear a face covering (unless exempt), everyone will still be asked to socially distance, and staff will still wear appropriate personal protective equipment. This will also mean that we will continue to restrict the number of patients within the waiting area; whilst we appreciate that this can become frustrating, we feel that it is safest to maintain these small precautions for the good of all within the practice.
We have taken steps to ensure that we can remain open, and have been able to see and treat many members of the community so far.
As a community, we have come a great distance in minimising the spread and impact of COVID-19, and as such we are sure that you understand the need to keep the practice as safe as we can for all patients and staff. As it stands, just one positive case could stop our entire dental team for up to 10 days, and as such, maintaining these precautions is a small price for the ability to continue to provide the full complement of treatments available.
Your health and wellbeing is our first priority. In visiting our practice, you can rest assured that you will be greeted with our spotlessly clean surgeries and stringent decontamination processes. Due to Covid-19, we have put extra measures in place. Here is some useful information about visiting the practice during this time.
We politely ask that a chaperone attend with a patient, only if absolutely necessary. We do appreciate that some patients may require a chaperone (for example a child attending with their parent or carer, or an individual with a physical or leaning disability).
As far as possible, a chaperone should be from the same household as the patient. If appropriate to do so, chaperones will be asked to leave and wait outside the surgery whilst all procedures are carried out. We understand that this may not always be possible (for example where the patient is a young child or where the patient would be distressed to be left alone). In such cases, team members will pay particular attention to the Faculty of General Practice’s guidance, which advises that ‘there should be an individual case by case risk assessment of whether parents/carers or guardians should be present in the surgery during treatment and make sure that this is done as safely as possible where this is deemed essential’.
Please note, chaperones will be required to complete the same COVID-19 screening questionnaire as the attending patient.
Please note that some dental practices may charge patients an additional fee to cover the cost of PPE. We have decided not to charge our loyal returning patients or patients joining us.